Voyex Holidays › Refund Policy
We believe in complete transparency. Here is everything you need to know about cancellations, refunds, and your rights as a Voyex traveller.
Full Refund Window
Up to 30 days before travel
Refund Processed
Within 30 days
To Cancel
Contact us in writing
01
Overview
At Voyex Holidays, we understand that plans can change. Our refund policy is designed to be fair, transparent, and straightforward. All cancellation requests must be submitted in writing to info@voyexholidays.com or via call at +1 (754) 231-0074.
Once a valid cancellation request is received and confirmed, any applicable refund will be processed to the original payment method within 30 days.
Our Commitment to You
All approved refunds are processed within 30 days of the confirmed cancellation date. We will send you a written confirmation once your refund has been initiated, along with an estimated date of receipt.
02
Cancellation Timeline & Refund Eligibility
Your refund entitlement depends on how far in advance of your travel date you cancel. All timeframes are calculated from your confirmed departure date.
More than 30 days before travel
Fully Refundable
If you cancel more than 30 days before your travel date, you are entitled to a full refund of all amounts paid, including the initial deposit and any installment payments. No cancellation fees apply.
15 to 30 days before travel Partial
Partial Refund
Cancellations made between 15 and 30 days before your travel date may be subject to supplier cancellation fees from airlines and hotels. The refundable amount will be calculated after deducting any non-recoverable supplier costs. We will provide a detailed breakdown in writing before processing.
Less than 15 days before travel
Non-Refundable
Cancellations within 15 days of travel are generally non-refundable due to airline and hotel supplier policies. In exceptional circumstances (medical emergency, bereavement), please contact us directly and we will do our best to assist.
Note: Specific packages may have different cancellation terms, which will always be stated clearly in your Travel Agreement before booking. The terms in your signed agreement take precedence over the general policy above.
03
Refund Processing Time
Once your cancellation is confirmed in writing by a Voyex representative, your refund will be processed as follows:
Refund Processing Time
Refund Processed Within
Notes
Credit / Debit Card
Within 30 days
Refunded to the original card used for payment
Bank Transfer / ACH
Within 30 days
Returned to the originating bank account
Zelle
Within 30 days
Returned to the originating bank account
Refunds are always returned to the original payment method. We do not issue refunds to a different card, account, or third party. Processing times may vary slightly depending on your bank or card issuer — Voyex will initiate the refund within 30 days and your bank will complete it on their end.
04
Deposits & Installment Payments
All Voyex packages are structured with an initial deposit followed by installment payments. The refundability of each payment follows the same cancellation timeline:
Initial deposit — fully refundable if cancelled more than 30 days before travel, subject to airline ticket issuance status
Installment payments — fully refundable if cancelled more than 30 days before travel
Airline ticket cost — airline tickets are typically issued within the first week of booking. Once issued, airline tickets may be subject to airline-specific cancellation fees even within the 30-day refund window. Any applicable airline penalties will be communicated before processing
Hotel & tour costs — refundable subject to supplier cancellation terms, which vary by property and operator
Important: We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen cancellation events. Travel insurance is offered with every Voyex package and can cover non-refundable costs in eligible circumstances.
05
How to Request a Refund
To initiate a cancellation and refund, please contact us through one of the following channels. All requests must be made in writing.
Email — info@voyexholidays.com (please include your booking reference, full name, and reason for cancellation)
WhatsApp — +1 (786) 869-6550 (written message required — voice messages alone are not sufficient)
Phone — +1 (754) 231-0074 (a written follow-up confirmation will be required)
Upon receiving your request, a Voyex representative will respond within 1 business day to confirm receipt and provide a cancellation summary with refund details. Your refund will then be initiated within the 30-day processing window from the date of written confirmation.
06
Exceptions & Special Circumstances
We understand that life is unpredictable. In the following circumstances, we will review your case individually and do our utmost to accommodate:
Medical emergency — serious illness or hospitalisation of a passenger (medical documentation required)
Bereavement — death of a close family member (documentation required)
Natural disaster or travel advisory — if the destination is subject to an official government travel ban or FCO/State Department ‘Do Not Travel’ advisory at the time of departure
Visa denial — if a passenger is denied a required entry visa despite following proper application procedures (documentation required)
Force majeure — including pandemics, acts of war, or other events beyond the control of both parties
Please contact us immediately if any of the above apply. Outcomes depend on supplier policies in each case, but Voyex will always advocate on your behalf.
07
Cancellations by Voyex Holidays
In the rare event that Voyex Holidays must cancel your package due to circumstances within our control, you will receive a full refund of all amounts paid, processed within 30 days. We will notify you as early as possible and offer alternative arrangements where available.
In cases of force majeure (natural disaster, pandemic, government travel bans, etc.), we will work with our suppliers to secure the maximum possible refund on your behalf, though some supplier costs may be non-recoverable.
Questions About Your Refund?
Our team is available 24/7 — reach out and we’ll get back to you within 1 business day.
Last updated: August 2026 · Voyex Holidays